Glotrek Trade, Inc. 108 Bongeunsa-ro, Gangnam-gu, Glaston Bldg. 11F Seoul, South Korea 06123

Tel/Fax 02-521-3747 / 02-577-3799  

Tel / Fax 02-521-3747 / 02-577-3799
Email  jeme@glotrek.com

Copyright © 2019 Glotrek Trade, Inc.
All Rights Reserved. Designed and Distributed by Glotrek Trade, Inc.

Copyright © 2019 Glotrek Trade, Inc. All Rights Reserved.
Designed and Distributed by Glotrek Trade, Inc. Manufactured by Korea Hosiden Electronics Co. Ltd. Made in Korea

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RETURN POLICY AND INSTRUCTIONS

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International Return Policy and Instructions

We want you to love your new J.E.ME items, and gladly accept returns for products purchased on jemecosmetics.com within 30 days of the order delivery date. For any questions regarding our return policy please contact our Customer Care team at +82-70-8656.9437.

Your refund will be issued in the same form as the original payment within 30 days of receiving your return order. If your credit card has expired or we cannot refund your account for any reason, we will issue your refund in the form of store credit.

We can only accept returns if the merchandise was directly purchased from jemecosmetics.com. At this time, we cannot process returns from retail stores and other online retailers.

Please call us at +82-70-8656-8848 for details on how to place an exchange, by returning your original item, and placing a new order. There are no refunds if your credit card has expired.

Online Marketplace Policy

With respect to purchases made on other online marketplaces, the J.E.ME manufacturer’s warranty applies only to purchases directly from J.E.ME. The manufacturer’s warranty does not apply to purchases from other resellers. This is meant to guarantee that customers are provided with genuine, new and authentic brand products in compliance with our strict quality controls and with the applicable rules, terms and conditions of such online marketplaces.

When returning any part of your order, please follow the instructions below:

1. Detach the top of your packing slip and keep it for your records.

2. Complete the return reason form at the bottom of the slip.

3. Pack the item(s) securely in the original product packaging, if possible. Please include all items and packing slip. All items must be returned in good condition to ensure credit.

4. Remove, completely cover or mark through any other shipping labels.

5. Affix the pre-paid* label to the package. Do not alter the label.

6. Drop off your package to your nearest UPS location. No postage is required with a pre-paid label & return is free of charge.

7. For your records, make note of the full 18 digit return tracking number, starting with 1Z.

8. Track your shipment by visiting https://www.ems.post/en/global-network/tracking.

Please note: The original Shipping and Handling fee will not be refunded. If you do not have a Hassle-Free Returns pre-paid label printed on the reverse side of your pack slip, or would prefer to use your own shipping method, please follow steps 1-4 above. It is recommended that you use a traceable and insurable shipping method. We cannot accept C.O.D. deliveries. Ship your return to us at:

Glotrek Trade, Inc.

Corporate Headquarters

108 Bongeunsa-ro, Gangnam-gu

Glaston Bldg., 11th Fl. Seoul, Korea 06123

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J.E.ME

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